This role forms part of the NetSet Padel team within the Village n Life group, based at Camps Bay Retreat.
The Role
As Padel Host, you’ll assist in managing the day-to-day operations of the padel facility. From guest interaction and court oversight to pro shop support and general upkeep, your role ensures the club runs smoothly while maintaining a high standard of presentation and service.
Key Responsibilities
– Understand and manage the daily court booking schedule
– Welcome guests, guide them through club rules and direct them to their courts
– Assist guests proactively based on their needs
– Ensure bookings run on time and are not exceeded
– Support with ball collection in and around courts
– Step in to play where needed to maintain game flow and engagement
– Introduce new players to padel rules and basic gameplay
– Promote and onboard guests onto the club’s WhatsApp community
– Assist with guest queries in person and via the club phone
– Support light refreshment service such as coffee orders
– Assist with capturing content for marketing use
– Ensure all bookings are settled and paid in full
– Support sales of pro shop merchandise
– Assist guests with product knowledge and recommendations
– Manage rental rackets and ball transactions via the booking system
– Conduct quality checks on rackets before and after use
– Follow retail processes and policies accurately
– Maintain a clean, organised and visually appealing pro shop
– Clean court glass during non-booking times
– Sweep and maintain turf for even sand distribution
– Check and maintain correct net tension
– Keep the club clean, tidy and guest-ready at all times
– Empty and reline bins regularly
– Ensure furniture is clean, safe and correctly positioned
– Remain available on phone and email during working hours
What We’re Looking For
– Strong communication skills with a friendly, guest-focused approach
– Good attention to detail and ability to stay organised
– Comfortable working in a fast-paced, active environment
– A proactive mindset with the ability to take initiative
– Team player who enjoys engaging with people
– Basic understanding or interest in padel or sport is advantageous
What We Offer
– A vibrant, active working environment
– Opportunity to grow within a dynamic hospitality group
– Exposure to both guest services and sports facility operations
– A supportive team culture with hands-on experience