This role forms part of the NetSet Padel team within the Village n Life group, based at Camps Bay Retreat.
The Role
As Padel Host, you’ll assist in managing the day-to-day operations of the padel facility. From guest interaction and court oversight to pro shop support and general upkeep, your role ensures the club runs smoothly while maintaining a high standard of presentation and service.
Key Responsibilities
Understand and manage the daily court booking schedule
Welcome guests, guide them through club rules and direct them to their courts
Assist guests proactively based on their needs
Ensure bookings run on time and are not exceeded
Support with ball collection in and around courts
Step in to play where needed to maintain game flow and engagement
Introduce new players to padel rules and basic gameplay
Promote and onboard guests onto the club’s WhatsApp community
Assist with guest queries in person and via the club phone
Support light refreshment service such as coffee orders
Assist with capturing content for marketing use
Ensure all bookings are settled and paid in full
Support sales of pro shop merchandise
Assist guests with product knowledge and recommendations
Manage rental rackets and ball transactions via the booking system
Conduct quality checks on rackets before and after use
Follow retail processes and policies accurately
Maintain a clean, organised and visually appealing pro shop
Clean court glass during non-booking times
Sweep and maintain turf for even sand distribution
Check and maintain correct net tension
Keep the club clean, tidy and guest-ready at all times
Empty and reline bins regularly
Ensure furniture is clean, safe and correctly positioned
Remain available on phone and email during working hours
What We’re Looking For
Strong communication skills with a friendly, guest-focused approach
Good attention to detail and ability to stay organised
Comfortable working in a fast-paced, active environment
A proactive mindset with the ability to take initiative
Team player who enjoys engaging with people
Basic understanding or interest in padel or sport is advantageous
What We Offer
A vibrant, active working environment
Opportunity to grow within a dynamic hospitality group
Exposure to both guest services and sports facility operations
A supportive team culture with hands-on experience