This role forms part of the food and beverage team at Camps Bay Retreat, within the Village n Life hospitality group.
The Role
As a Service Manager you’ll oversee restaurant operations, ensuring high service levels, efficient shifts and compliance with company standards. You’ll support the host manager in managing staff, budgets and reporting, while driving sales and guest satisfaction.
Key Responsibilities
Maintain service levels in the restaurant and front office
Manage dining room setup, catering and shift organisation
Coordinate with kitchen, service and reception staff on reservations and events
Respond to guest complaints promptly and professionally
Supervise staff, conduct performance appraisals and manage rosters
Ensure compliance with health, sanitation and safety regulations
Oversee stock control, payroll, variance reports and income statements
Manage budgets, cost controls and gratuity allocation
Upsell food, beverage, accommodation and tourism services
Run special events alongside the events manager
Represent the property as Duty Manager when required
What We’re Looking For
Grade 12 or equivalent (hospitality diploma advantageous)
Previous experience in a similar role within hospitality
Strong knowledge of restaurant operations and SOPs
MS Office skills essential, Opera experience advantageous
Excellent communication and leadership skills
Strong attention to detail, adaptability and problem-solving ability
Ability to motivate and manage both front and back of house teams
What We Offer
A leadership role at Camps Bay Retreat in Cape Town
Growth and training opportunities within Village n Life
Staff housing options and access to staff facilities
Competitive package aligned with experience